Terms & Conditions

Introduction :

The following consists the Terms of conditions applicable to your use of myjohara.com (hereinafter “website”).

Please read the Terms & Conditions carefully before using or availing services through this website. For all purposes the Terms & Conditions laid down are between the website owner, MYJOHARA.COM and you, as a guest or as a member. These Terms of Use sets out the legally binding terms of services available on the Website as well as the terms of use of this Website. These Terms of Use along with the Privacy Policy extends to both users, who visit the Website but do not transact business on the Website (“Users / Guests”) as well as users who are registered with by the Website to transact business on the Website (“Members”).If you disagree with the terms and conditions, WWW.MYJOHARA.COM do not have any obligation to you andno rights or liabilities shall exists between us. .I The Company has the right to modify or terminate any portion of the Website or the Services offered by the Company for any reason, without notice and without liability to you or any third party. The users are responsible for reviewing the Terms & conditions regularly so that they will be aware of changes, if any. Nothing in these Terms of Use should be construed to confer any rights to third party beneficiaries.The website owner makes no warranties, representations, statements or guarantees (whether express, implied in law or residual) regarding the website.

Definitions :

“Jewelry” means the jewelry that is predesigned or jewelry set with gold and diamonds and / or precious stones that are available for sale on our website. Please note that all Jewelry is sold on “as is” basis.

User(s) Elibility

User(s) means any individual or business entity/organization that legally operates in UAE or in other countries, uses and has the right to use the services provided by us. Our services are available only to those individuals or companies who can form legally binding contracts under the applicable law. Therefore, user(s) must not be a minor.

We advise its users that while accessing the web site, they must follow/abide by the related laws. We are not responsible for the possible consequences caused by your behavior during use of the website. We may, in its sole discretion, refuse the service to anyone at any time. The service is not available to temporarily or indefinitely suspended members of the website.


Users need to register on the Website to become Members prior to the completion of any transaction on the Website. The users need to provide personal information like name, contact details, etc. that is true, current and accurate for the verification purposes. If any changes in registration information please notify us through cusotmercare@myjohara.com.

Electronic Communications :

When you visit the Site or send emails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by email or by posting notices on the site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

The information contained in this web site is intended, solely to provide general information for the personal use of the reader, who accepts full responsibility for its use. WWW.MYJOHARA.COM do not represent or endorse the accuracy or reliability of any information, or advertisements (collectively, the “content”) contained on, distributed through, or linked, downloaded or accessed from any of the services contained on this web site, or the quality of any products, information or other materials displayed, or obtained by you as a result of an advertisement or any other information or offer in or in connection with the service. We accept no responsibility for any errors or omissions, or for the results obtained from the use of this information. All information in this web site is provided “as is” with no guarantee of completeness, accuracy, timeliness or of the results obtained from the use of this information, and without warranty of any kind, express or implied, including, but not limited to warranties of performance, merchantability and fitness for a particular purpose. Nothing herein shall to any extent substitute for the independent investigations and the sound technical and business judgment of the user(s). In no event shall the company be liable for any direct, indirect, incidental, punitive, or consequential damages of any kind whatsoever with respect to the service, the materials and the products. User(s) of this site must hereby acknowledge that any reliance upon any content shall be at their sole risk.

The information presented here has been compiled from publicly aired and published sources. The Company respects these sources and is in no way trying to infringe on the respective copyrights or businesses of these entities. The Company reserves the right, in its sole discretion and without any obligation, to make improvements to, or correct any error or omissions in any portion of the service or the materials.

Product Description :

All the products displayed in the website contain the product specification. Graphical representations in the forms of photos/images and video are purely for display purpose and shall not be construed to be the exact depiction of the product. We try our level best to provide an accurate description of the product via images or videos. The user shall take the responsibility to verify the product specification during the purchase and confirm with due diligence.

External Links :

External links may be provided for your convenience, but they are beyond the control of the website owner and no representation is made as to their content. Use or reliance on any external links and the content thereon provided is at your own risk.

Order :

Retail PurchaseAny Member who wishes to purchase an item from the Website can either:

  • Add the selected diamond jewelry item directly to the shopping cart; or
  • Choose from the selection of Jewelry available on the Website and add the item to the shopping cart; or
  • Please call our Customer Support in case if any difficulties to place an order online.

In the event of a User wishing to make a purchase, the User may be required to register on the website after adding the item(s) to the shopping cart. The Members shall also provide any other mandatory information required under law like Emirates I D and/or required ID proof at the time of purchase if requested by myjohara.com as per banking requirements.

After receiving the payment the orders are considered complete.

To confirm the orders, we may do necessary verification process to the Members who have placed orders through the Website. We will confirm the order only after the verification process only.

Once the purchase of item(s) is confirmed :

  • In the case of jewelry – order for the diamond(s), set it on deliver it to the Member; or
  • In the case of Jewelry – order for the manufacture of the Jewelry and deliver it to the Member.

Product Availability :

The gold, diamonds and other products listed on the Website not owned by us alone. In such cases, after getting confirmation of order from our members we only orders the products listed on the Website from third party traders and merchants and delivers the same to the Member. In such a scenario, there is a possibility that the item ordered by the Member might have been traded since the listing on the Website might not be available at that point of time.

The diamond jewelry listed on the website is owned by us. In such cases, a particular stock or design may get sold out but it can be remanufactured if you wish to purchase it or once the stock replacement is done we will inform you. Full advanced payment will be required to start the manufacturing.

Payment :

We may, at its sole discretion, request the Member to pay full payment of the value of the transaction at the time of placing the order.

We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization of any transaction, on account of the Cardholder having exceeded their pre-set limit.

Shipping & Delivery :

Free shipping within GCC countries. The delivery times appearing on our websites are estimates and only be used as a guide. The product ordered by the member will be delivered within 30 days from the date of order acceptance. WWW.MYJOHARA.COM is not responsible and/or liable for any delays caused due to reasons out of our control, in which case we will contact you as soon as possible to let you know and we will take steps to minimize the effect of the delay.

At the time of placing the order, the Member shall state the full name of the recipient as stated. We require a signature for any products delivered, at which point responsibility for your purchased products passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfillment by WWW.MYJOHARA.COM, and transfer of responsibility in the same way. The products are your responsibility from the time we deliver them to the address you gave us.

Shipping of the order from our company is very safe, secure and hassle free. In case the Member wants any other person to receive the delivery on his behalf he / she need to specify details of the same at the point of ordering. All items shall be delivered directly to such person and under any circumstances whatsoever; the Member cannot change the recipient details after the order is processed.

The Member has the option to change the shipping address, before the product is actually shipped. In the event the Member wishes to change the shipping address, he / she have to log-in to their user account on the website and change the address. Once the order status changes “To Shipped” the “changing the shipping address is not possible.

Recipient accepting delivery should carefully examine the package delivered and shall not accept deliveries where the packaging has been tampered with. The recipient receiving the delivery also has the option to open the package and check its contents prior to accepting the delivery or signing the delivery receipt. They shall not accept deliveries, where they find that the box is empty or the contents are damaged or the contents are not in accordance to the order placed.

The recipient, upon signing the delivery receipt, acknowledges the receipt of the product in terms of the order placed with the Company. The Company is not liable to the Customer / recipient for any refund / replacement, under any circumstance, for any subsequent complaints with respect to such deliveries

If the recipient is not available at the time of delivery, the Company / courier agent shall try and deliver the item thrice before returning the same back. All costs for re-shipment and handling in the case of non-delivery to the Member shall be chargeable to the Member.

Guarantee for delivery made by the Company is subject to terms and conditions of the courier company. Any inconsistency / errors in name or address will result in non-delivery of the product.

Trademarks :

The logos and designs used in the website are trademarks of our company and any of its subsidiaries. All rights reserved. All other trademarks appearing on our website are the property of their respective owners.

Privacy Policy :

The protection and security of your personal information is one of our top priorities. This Privacy Policy discloses our practice with respect to the information collected from the users of the Website or native mobile applications. By using the Website or native mobile applications you agree to accept the terms of this Privacy Policy as well as the Website and native mobile applications’ Terms of Use. By accessing or using the Website and native mobile applications you expressly consent to our use and disclosure of your personal information in any manner described in this Privacy Policy. This Privacy Policy extends to both, users who visit the Website or native mobile applications but do not transact business on the Website or native mobile applications as well as users who are registered on the Website or native mobile applications. “Personal Information” refers to any information that identifies or can be used to identify, contact or locate the person, to whom such information pertains including, but not limited to, name, address, phone number, fax number, email address, financial profiles, identification number, credit card information etc.


By accepting this privacy policy, you authorize us to collect, store and use any information that you provide on our Website or native mobile applications. The information collected by WWW.MYJOHARA.COM are:

  • All information entered by you on our website and native mobile applications such as your name, address, contact number, email ID , chat history , and such other information sent by you via emails to our email ID.
  • Information collected by means of cookies that are installed on your hard drive.
  • Information collected by means of cookies that are installed on your hard drive. Information such as the IP Address of your computer, the server from which you are accessing our website and native mobile applications, details of web browser and operating system used to access our website or native mobile applications, date, time and place of accessing of our website and native mobile applications etc.

Cookies :

Cookies are small pieces of information saved by your browser onto your computer. Cookies are used to record various aspects of your visit and assist us to provide you with uninterrupted service. WWW.MYJOHARA.COM does not use cookies to save Personal Information for outside uses.

We have implemented Google Analytics features based on Display Advertising (Google Display Network Impression Reporting, the DoubleClick Campaign Manager Integration, and Google Analytics Demographics and Interest Reporting). Visitors can opt-out of Google Analytics for Display Advertising and customize Google Display Network ads using the Ads Settings.

We, along with third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) together to report how our ad impressions, other uses of ad services, and interactions with these ad impressions and ad services are related to visits to our site.

No use or Services available on the Website and native mobile applications are directed towards children. We do not knowingly collect Personal Information from children or sell of its products to children.

Returns & Refund Policy :

Every piece of Jewellery sold is are not returnable. In the event of damages please notify us about problems, fitting issues, damages or defects on receipt of delivery by verifying the pack in front of delivery agent. In the event, you feel uncomfortable with size or product after using it, you have the option to return the order times. We will send a replacement product to you, provided the procedure below is followed in the event the damages are notified in front of delivery agent or within 7 days to us. The reason must be genuine and shipping & and govt.fees are totally not refundable if the reasons are not genuine.

After the inspection of the return shipment upon receiving it at our Warehouse, by our team you will be replacement will be send to you of returned product(s). The usage or damage of return goods will not be accepted by WWW.MYJOHARA.COM

Exchange Policy

The customer cannot exchange any jewelry without genuine reason and if the reason is genuine and product is returned within 7 days the same product will be exchanged by WWW.MYJOHARA.COM

Termination :

Most content and some of the features on the web site are made available to visitors free of charge. However, the Company reserves the right to terminate access to certain areas or features of the web site (to paying or registered users) at any time for any reason, with or without notice. The Company also reserves the universal right to deny access to particular users to any/all of its services/content without any prior notice/explanation in order to protect the interests of WWW.MYJOHARA.COM and/or other visitors to the web site. It reserves the right to limit, deny or create different access to the website and its features with respect to different user(s), or to change any of the features or introduce new features without prior notice. The Company withholds the right to temporary or permanent termination of membership of any user for any of the following reasons:

  • If it concludes that the user(s) have provided any false information in connection with the member account to myjohara.com, or are engaged in fraudulent or illegal activities.
  • The user(s) breach any provisions of the terms and conditions of use agreement and/or Agreement of web site.
  • Utilize web site to send spam messages or repeatedly publish the same product information.
  • Post any material to members that are not related to international trade or business cooperation.
  • Impersonate or unlawfully use another companies name to post information or conduct business of any form.
  • Any unauthorized access, use, modification, or control of the web site database, network or related services.
  • Obtain by any means web site member’s user name and/or password.

If the Company terminates user(s) membership, user(s) will not have the right to re-enroll or join the Company as User under a new account or name unless formally invited to do so by the Company. In any case of termination, no membership charges (if any) will be refunded. User(s) acknowledge that inability to use the website wholly or partially for whatever reason may have adverse effect on its business. User(s) hereby agree that in no event shall the web site be liable to the user(s) or any third parties for any inability to use the web site (whether due to disruption, limited access, changes to or termination of any features on the website or otherwise), any delays, errors or omissions with respect to any communication or transmission, or any damage (direct, indirect, consequential or otherwise) arising from the use of or inability to use the web site or any of its features.